Montana Insurance Department addresses repair cost denial, refutes ‘unsupported’ claims from Liberty Mutual

In answer to a consumer complaint, Montana’s deputy insurance commissioner has told Liberty Mutual its settlement of a claim isn’t sufficient and that simply stating a referenced blend study as “unverified” without evidence to back it up is unacceptable.

Liberty Mutual denied payment for the amount charged by the repair facility to blend the vehicle in question, citing the 50% blend time as “successful” and “well-established.”