How to file a complaint
Work through the three steps in order. The first two file the complaint with the state; the third tells the association, so we can track trends and advocate for Montana shops.
01
Get your customer to sign the Complaint Authorization form
The complaint carries far more weight when the vehicle owner signs it. Download the authorization, have your customer sign it, and keep a copy with your file — you will attach it to the state complaint in step 2.
02
Submit the complaint to the Montana Commissioner of Securities and Insurance
File online through the CSI website, or download the paper form and send it in by mail or email.
Option B · mail or email
Montana Commissioner of Securities and Insurance
Attn: Insurance Consumer Services
840 Helena Avenue
Helena, Montana 59601
or email ics@mt.gov
Download form
03
Tell the MCRA about your complaint
Take one minute to fill out the form below so the association has the data it needs for future legislative efforts. It is not our intent to gather your customer's information — simply to see if there are any trends and gather data that might be helpful for Montana body shops in the future.
If you can update us later on the outcome of your complaint, that is immensely helpful. Our Executive Director, Mariah Sampson, may follow up with you to check on your progress.
Questions? Email info@mcramt.com .